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GOOGLEarnings2026-07-22
Schindler describes how Google uses its own AI agents inside its advertising support organisation.
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Philipp Schindler · Alphabet Investor Relations · Alphabet 2026 Q2 Earnings Call
“Our Ads Customer Support teams use Gemini-powered agentic solutions that now autonomously address 75% of support queries, freeing them to solve our customersmost complex challenges. Similarly, our new agentic solutions for SMBs have expanded our reach by hundreds of thousands of new customers year to date.”
Key terms
- agentic
- — AI software that can carry out multi-step tasks on its own rather than just answering a single question.
- SMBs
- — Small and medium-sized businesses.
Educational summary of a public statement. Not investment advice.